Delivery & Refund Policy

Sicarú delivery policy

At the moment we only deliver to UK mainland at the postage rates below. But don't worry! If you are outside this area, drop us an email and we can quote the delivery charge for you.

Shipping costs

£4.99 on orders up to £40.00

Free delivery on orders above £40.00

Delivery method

All goods are delivered by DPD or Royal Mail.

Delivery Times

Delivery times are calculated in working days, excluding bank holidays. Please allow 4 working days from placing your order. This time may be longer during festive seasons. We will do our best to notify you if this is the case.

Sometimes due to unforeseen circumstances, delivery times cannot be guaranteed. However, we will do our best to keep you informed on any delays.

Sicarú refund policy

If you are not happy with your purchase, you can return for a full refund it to us within 7 days of purchase. Please note we will not refund any delivery charges or cost of the return postage.

In the unlikely event that you received a damaged or faulty product, please email us at hola@sicaru.co.uk with your contact and order details. We will try to offer an exchange, repair or refund. Our promise does not cover faults caused by accident, misuse, neglect or normal wear and tear. 

Please bear in mind that we will only offer refunds for items that are returned to us in its original condition and in its original packaging and box where applicable. 

THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

 

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